The Older People’s Commissioner for Wales’ work programme for 2025-26 includes (on page 6) a commitment to capture evidence about older people’s experiences of social care to ensure their needs are understood and to inform future service developments and planning in both the short and longer-term. A survey of older people’s experience of social care is now live on the OPCW website at: https://olderpeople.wales/socialcare/ . I should be grateful if you would distribute this information widely through your existing channels and networks.
The Commissioner has appointed York Consulting in partnership with Professor Paul Willis, Director of CARE, based at Cardiff University, to undertake an analysis of survey responses and produce a report based on survey findings.
The specific focus of this project is to examine older people’s experiences of social care in relation to the eight quality standards set out in the Social Services and Well-being (Wales) Act 2014 Code of Practice, in relation to the performance and improvement of social services in Wales: People, Prevention, Partnerships and Integration, and Well-Being.
The survey is due to close on 30 January 2026. The Commissioner expects to receive the findings of the analysis by the end of March 2026. The Commissioner will then consider next steps, including publication of a report.
