The warning comes as countless households continue to struggle with the pressures of high living costs
Millions of households grappling with soaring bills are being encouraged to check whether they are eligible for grants to clear debts and access additional financial assistance.
Energy regulator Ofgem has issued an official alert to consumers who have fallen behind on payments, drawing attention to free debt advice, emergency support schemes and grants that could help eliminate arrears. In a social media post, Ofgem said: “Have you fallen behind on paying your energy bills?” before directing consumers to sources of debt advice, extra support and “grants available to pay off debts”.
The warning comes as countless households continue to struggle with the pressures of high living costs and mounting arrears. Advice charity Citizens Advice says those facing financial difficulties may be entitled to a broad range of assistance, including debt-relief grants, fuel vouchers, discounted bills and winter support payments.
Among the schemes highlighted are hardship funds offered by major suppliers, including British Gas, EDF Energy, E.ON Next, Octopus Energy, OVO Energy and Scottish Power. Citizens Advice said: “If you’re in debt to your energy supplier, you might be able to get a grant to help pay it off.”
The charity also cautioned that people should not allow debts to pile up unchecked, urging households to seek help at the earliest opportunity. Under the schemes, struggling customers may be able to apply for one-off grants to reduce or clear their arrears. In certain circumstances, people may also be eligible even if they are not existing customers of the supplier offering the support. The British Gas Energy Trust, for instance, provides grants that are available to all households irrespective of which supplier they use.
Households on low incomes or benefits could also qualify for additional help including:
- £150 off electricity bills through the Warm Home Discount scheme
- Winter Fuel Payments worth between £100 and £300
- Cold Weather Payments during freezing conditions
- Emergency fuel vouchers for prepayment meter customers
- Local council hardship grants and support schemes
Citizens Advice has also cautioned consumers to remain vigilant against scams, including fraudulent messages purporting to offer “heating allowances” or Winter Fuel Payments in an effort to obtain personal information.
Those who are elderly, disabled, vulnerable or living with long-term health conditions are also being urged to sign up to the Priority Services Register, which can offer additional support from suppliers, including priority assistance and welfare checks.
More details can be found here.
