You could save time and money thanks to soaps like EastEnders or Coronation Street
Waiting on hold with customer services feels like a waste of time but knowing when to call could make all the difference. Martin Lewis’ Money Saving Expert recently consulted call centre workers to uncover insider information and get the latest cash and time-saving tips.
One worker suggested the best time to ring is while the soaps are on TV, such as Coronation Street and EastEnders. EastEnders is on at 7.30pm-8pm on Monday while Coronation Street is broadcast at 8.30pm-9pm so their millions of fans won’t be ahead of you in the queue.
Other call centre workers revealed the worst time to call is just before the lines close or five minutes to the hour. They explain you could be calling at the end of the call worker’s shift and they’ll likely want to get you off the phone as quickly as possible, so may not offer you the best deal.
Mondays and the start or end of each month are also noted as bad times to call as busier lines means more time on hold. Another tip revealed focuses on events surrounding the call, for example avoiding calling to renew your TV sports package when the football season is due to start.
At this time, it is said more sports fans are likely to be calling and the high demand for subscriptions may reduce the number of discounts available. A Money Saving Expert spokesperson said: “Timing your calls right could save you time and money. A few workers actually recommended ringing up when the soaps were on because that’s the lowest call volume time.
“You also want to avoid calling just before the lines close or even five minutes before the hour and that might be when the worker is due to finish their shift. The worker will want to end the call as quickly as possible so you might not get the best deal. Lunch time tends to be really busy but it’s not just the time of day that matters.
“It also comes down to the week, month or time of year that you call so Mondays and the beginning and the end of the month tend to be busiest too. It’s also good to think seasonally too so don’t call up to sort out your sports channels the day the Premier League starts.”
