Transport for Wales (TfW) has announced a £1 million investment to install new Help Points at 48 railway stations across Wales, including: Llantwit Major and Rhoose.
Teleri Evans, customer information manager at TfW, said: “We want customers to feel safe, confident and connected when out on our network.
“While there are a number of ways to find out what’s going on including our website, customer information channels and the information screens we operate at every station, we know we need to do more.
“There’s nothing worse than being at a station and not knowing what’s going on during disruption.
“So, we’re committing to installing these Help Points, starting with those stations with limited phone signal and ones that previously had BT payphones.”
Help Points will connect users directly to Customer Information Controllers based in Wales.
Most controllers are Welsh speakers.
The rollout will prioritise unstaffed stations, those with less frequent services, and areas with poor mobile signal.
The project will also see existing Help Points replaced at five stations in north Wales.
TfW manages 248 stations across Wales and the Borders, but fewer than half currently have Help Points installed.
Adam Zak, project manager, said: “Installing new help points is a large undertaking and we are working hard with our partners in Network Rail to ensure the project can go ahead smoothly.
“We expect to get some dates confirmed in the next few months and to begin the work this financial year.”
Help Points will be installed on station platforms or concourses and can be used for a variety of purposes, including requesting assistance, checking train times, or reporting issues.
