Great Western Railway has offered advice to passengers who are facing delays due to the incident reported at 8.16am on Tuesday morning.
These are the current options available to you:Option 1: Your ticket can be used, at no extra cost, with the following operators, in both directions on these routes
- Cross Country Trains – Cheltenham Spa to Cardiff Central via Gloucester and Newport,
- Cross Country Trains – Cheltenham Spa to Bristol Temple Meads via Bristol Parkway
- Transport for Wales – Severn Tunnel Junction to Carmarthen via Newport, Cardiff Central and Swansea
During this disruption if you wish to use local buses as an alternative means of transport and the local bus is not accepting GWR ticket purchase a ticket on the bus, keep it and send it, together with your train ticket, to GWR to claim for a refund.
Option 2: Replacement transport provided by us such as a buses, coaches or taxis, have not been requested at this time. We will continue to monitor the need for this as the situation develops and provide updates here.Option 3: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.Option 4: Consider postponing your journey until our service returns to normal.
